Feedchem’s commitment for
Quality, Reliability and Service
Quality
We expect all to engage positively in the job of enhancing the standard of our services and products.
Our Quality Policy clearly defines that the commitment we make to ensure the safety of our products. We drive learning from the issues we face, put strong controls on discovering defects, recognise the root cause of any quality issue (taking immediate action to remediate) and improve quality, productivity and manufacturing flexibility.
Reliability
Reliability in quality and delivery is vital to our customers as they use Feedchem’s products in critical areas of their processes. The level of risk associated with a catastrophic failure can be such that, for people and equipment, no compromise could be accepted. Reliability, therefore, is a primary commitment of Vesuvius.
Reliability also flows out of close cooperation with clients’ operations, the permanent existence of technicians and engineers in clients’ locations and the level of expertise and service.
Reliability is maintained improvement through strict testing procedures and transparency with customers on the protocols.
Service
Service is part of the Feedchem culture. The quality of the service offering derives from a deep knowledge of clients’ processes and expectations, an intimate understanding of their requirements, and efforts to improve their performance at all value chain levels.
Feedchem plants are close to many of the customers they serve, which means that they can deliver goods and technical service quickly. Specialists are in contact with clients’ operations to support innovative alternatives and the latest technology, according to their accessibility to this unrivalled experience obtained globally and throughout the industry.